How to Delte Reviews From Your Business Page
Facebook was once seen as the go-to social network to connect with friends, family, and broader circles. Over the years since its inception, it has reinvented itself and is now i of the most popular platforms for businesses to show their brand's worth and attract new customers.
Collecting reviews on Facebook can earn a small business a lot of brownie points past helping claim more online real manor. But similar with any review platform such as Yelp or Google reviews, Facebook reviews too carry the risk of being faux and unfairly dissentious your concern credibility.
If you're wondering why to carp with Facebook reviews if they carry this inherent chance, read on to observe why they're integral to a minor business'south online reputation management.
Why Facebook Reviews Are Important To Small Businesses
Did you know that there are 90 million business pages on Facebook? 140 million businesses utilize Facebook to promote their products and services further.
Businesses, both modest and big , recognize the value of Facebook as a business platform. Information technology amasses a vast audience and contains tools for businesses to leverage that can help in catering to their specific target market.
Facebook reviews can benefit small businesses in several ways, but the chief advantages behind them are:
1. They boost sales
When potential customers read reviews near your business, it becomes more than authentic in their eyes. They want to see a visitor that cares nearly its customers and provides adept service. Receiving that affirmation through reviews will brand your business more trustworthy and encourage them to brand an informed purchase conclusion.
ii. It bridges advice gaps
Facebook reviews besides act equally a platform to communicate with your customers and direct address their concerns. Reviews provide straight and honest feedback from your customers that can help you place and build upon your strengths while eliminating your weaknesses. Even the negative review can exist turned around if you accept activity afterwards receiving the feedback and answer professionally.
iii. Improves local SEO rankings
Believe it or not, Facebook reviews do play a part in improving your SEO ranking. The more times your business is mentioned, rated, and reviewed, the more visibility information technology will gain on Google'southward search. SEO experts have claimed that reviews account for ix.viii% of the ranking factors.
How To Disable Facebook Reviews
Clearly, growing your reviews on Facebook tin can exist advantageous to you as a small business owner. But how do you handle the reviews left in bad religion, the false reviews that accept no merit?
The answer is simple: yous can remove them through these step-past-step instructions:
- Check your Facebook account for reviews
- Disable the review section from Facebook
- Answer to your Facebook reviews
- Flag fake reviews for removal
- Get more than positive reviews
Check your Facebook Account for Reviews
The first thing yous should practice is log into your Facebook account and navigate over to your business page. If you accept Facebook reviews enabled already, y'all should see the Reviews tab on the left-hand side of your Facebook page. Click information technology!
Here's an example of a local concern to give you an idea:
From there, you'll be able to read through all the online reviews left past customers online and also view the boilerplate rating your business has scored.
It's wise to have a modest team that manages all things digital marketing for you. Having that team allocate fourth dimension for review management is essential, especially as your business grows.
Read through the reviews on your Facebook Business organization page and flag those that are suspicious or seem fake. There are steps you lot tin take to deal with these.
Disable reviews section from Facebook
Of course, y'all could save all the trouble of worrying almost fake or bad reviews being seen by removing them all together.
To be extra clear: this does not remove the reviews posted past the users. Information technology just hides the section, taking all your Facebook Reviews off the public's radar. Keep in mind this is a double-edged sword, especially if you've garnered 5* ratings and reviews for your service. But if you lot accept a large number of imitation reviews, this is an excellent pick to go for.
Hither are the steps to remove the Facebook Reviews section from your Business Page:
- Click on "Settings" on your Business Page
- Click "Edit Page"
- Scroll downward to the "Reviews" section and click Settings
- Move the slider from "ON" to "OFF"
- Salvage your new settings
You can plough them back on after, any time you want through this same section.
Respond to Your Facebook Reviews
Sometimes, the solution doesn't lie in hiding the Facebook reviews section all together. It's important to gauge the review itself, and no affair what the scenario: respond to them.
Negative Facebook reviews tin actually bring well-nigh a positive consequence on your business concern. Customers may abound suspicious of a business with a large number of star ratings and star reviews but zero negative reviews. All businesses are bound to make mistakes, and they know that.
Furthermore, if you respond to a negative or faux review in a professional fashion, it'due south a attestation to your business concern values and expert customer service. It also indicates to potential customers that you are active on social media.
That existence said, here are sample templates you tin leverage to reply to a review, depending on its nature. Be sure to check out our pointers on how to respond to reviews fully to make certain yours lines upwards with your business tone and situation.
Example response to a positive review
"Cheers very much for the positive feedback! Our squad is committed to delivering the highest quality service and are thrilled to hear you had a positive customer experience with us. We appreciate the time you've taken to share your thoughts and promise to serve yous once more in the future!
Example response to an accurate negative review
"We sincerely apologize that our service was not satisfactory. Nosotros aim to provide the most splendid customer service and carry our business organisation with high standards. It is of deep business organisation that our standards were not met in your customer experience. Your satisfaction is important to us, and we will ensure this does not happen once again."
Example response to a fake review
"Thank you for contacting united states. We take our customer satisfaction very seriously. Regretfully, we do not have any customer service on record associated with your name and believe this review may be erroneous in nature. Please contact u.s. at [CUSTOMER SERVICE EMAIL] if you would like further clarification. If we do not hear from you, nosotros volition follow up with Facebook to remove this erroneous review."
How to Report Faux Facebook Reviews
Y'all received a fake review that is borderline slander or involves hate speech and negative comments. It could as well exist doing a lot of impairment to your business credibility, and the only culling yous accept is to go rid of information technology entirely. Is it possible? Yes!
Follow these straightforward steps to get the review flagged with Facebook:
ane. Observe the review you desire to remove.
2. Navigate to the top right-manus corner and click on the 3 dots. A drop-downwardly carte will popular upwardly and select "Find support or report Recommendation."
iii. Click the pick most relevant for you and striking "Send".
The review is now registered with Facebook. One time they review your complaint, if they find the review to be fraudulent or against Facebook'southward Community Standards, the team will remove it directly from your Business organisation page.
Become More Reviews On Facebook
One of the best and most proactive things you tin practise to turn effectually fake reviews or bad reviews is attract more positive ones. Go back to the customers you lot know had a positive client experience with you and kindly enquire them to drop in a good discussion for you on Facebook.
There are several ways you lot tin can reach out to customers and get more Facebook reviews. Here are our resource articles that expand upon what you can do to:
- Embed Facebook Reviews into your site and other platforms
- Generate and send a Facebook Review link straight to your customers
- Invite your customers to practise a Facebook review through a postal service-buy email template
Conclusion
Your first idea when you receive a negative or bad Facebook review should never be "how do I go rid of this". Rather, "how tin can I prevent this from happening once more?"
If you lot've grown a lot of positive reviews, seeing a fake ane in the middle of them tin can put you off. But depending on the scenario, you should take the right action from the alternatives covered in this article and choose the i that suits you lot best.
In the long run, weighing your options and choosing the right strategy can help keep your reputation direction practices sustainable and salubrious while simultaneously growing your profits.
If you need further assistance on managing your reviews, check out our review management services and get in touch with united states of america!
Source: https://www.signpost.com/blog/remove-disable-facebook-reviews/